Effective Date:  March 30, 2026

Last Updated: March 30, 2026

 

Gold Standard (referred to in this Policy as "the Company," "we," "us," or "our") is committed to protecting the privacy of our customers, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us for HVAC services, or engage with our heating and cooling solutions.

By using our website or requesting our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

 

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, schedule an HVAC service appointment, or contact us for heating and cooling support, we may collect:

• Full name and contact information, including phone number, email address, and mailing address

• Property address and service location for HVAC installation, repair, or maintenance visits

• Type of HVAC system in your home or facility, such as central air, ductless mini-split, heat pump, furnace, or boiler

• Details about your heating or cooling issue, system age, and equipment brand or model

• Billing and payment information provided in connection with scheduling or completing HVAC services

• Preferred appointment times and service scheduling preferences

• Communications you send us via phone, email, contact forms, or text message

 

1.2 Information Collected Automatically

When you visit our website, we may automatically collect the following types of information:

• IP address and general geographic location at the city or state level

• Browser type, device type, and operating system

• Pages visited, time spent on site, and links clicked

• Referring website or search query that directed you to our site

• Cookie and tracking data (see Section 6 for full details)

 

1.3 Information from Third Parties

We may receive information about you from third-party lead generation platforms, referral partners, home warranty companies, or review directories such as Google, Angi, or HomeAdvisor when you request HVAC services through those platforms.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to service inquiries related to heating, cooling, ventilation, and indoor air quality systems

• To schedule and dispatch HVAC technicians to your home or commercial property

• To provide estimates, invoices, and follow-up communications for HVAC repairs, installations, and maintenance agreements

• To process payments for scheduled or completed HVAC services

• To send appointment reminders, seasonal tune-up alerts, and service follow-up communications

• To communicate about filter replacement schedules, maintenance plan renewals, and HVAC system warranties

• To improve our website, marketing, and service offerings based on customer feedback

• To comply with legal, regulatory, or licensing obligations applicable to HVAC contractors

• To send promotional offers or newsletters, from which you may opt out at any time (see Section 5)

 

3. How We Share Your Information

We do not sell your personal information. We may share your information only under the following circumstances.

3.1 Service Partners

We may share your information with subcontractors, equipment suppliers, or other HVAC professionals who assist in delivering services to you. These parties are contractually required to protect your information and use it only for the purpose of completing your service.

 

3.2 Business Operations

We may share information with our software vendors, CRM providers, scheduling platforms, and billing processors who support our day-to-day business operations. These vendors are authorized to use your information only as needed to provide services to us.

 

3.3 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or when disclosure is necessary to protect the safety and rights of our employees, customers, or the public.

 

3.4 Business Transfers

If  Gold Standard merges with, is acquired by, or transfers assets to another entity, your information may be transferred as part of that transaction. We will notify you via email or a prominent website notice before your information becomes subject to a different privacy policy.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including:

• Maintaining records of HVAC service history for warranty, liability, and follow-up purposes

• Complying with applicable state contractor licensing and record-keeping requirements

• Resolving disputes or enforcing our service agreements

When personal information is no longer needed for these purposes, we dispose of it securely in accordance with applicable law.

 

5. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you

• Correct inaccurate information in your customer or service records

• Request deletion of your personal information, subject to applicable legal and regulatory retention requirements

• Opt out of marketing SMS messages at any time by replying STOP to any message we send

• Opt out of marketing emails at any time by clicking the Unsubscribe link included in each email

• Request that we not share your information with third parties for marketing purposes

To exercise any of these rights, please contact us using the information provided in Section 9. We will respond to verified requests within a reasonable timeframe.

 

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience and analyze site traffic. These may include:

• Essential cookies required for core website functionality, which cannot be disabled

• Analytics cookies, such as Google Analytics, that help us understand how visitors use our site

• Marketing cookies that help us deliver relevant HVAC service ads based on your browsing behavior

You can manage or disable non-essential cookies through your browser settings. You may also opt out of analytics and advertising cookies by adjusting your browser privacy preferences. Disabling certain cookies may affect the performance or functionality of our website.

 

7. Security of  Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. These measures include secure data storage, access controls, and vendor agreements that include data protection requirements. No method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to keep any account credentials confidential and to contact us promptly if you suspect unauthorized access to your information.

 

8. Children's Privacy

Our website and HVAC services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted information to us without verifiable parental consent, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us at the information listed in Section 9.

 

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us directly:

 

Gold Standard

Email: GStandardHVAC@gmail.com

Phone: (609) 6659894

Mailing Address: 6779 Washington Ave, Egg Harbor Township, NJ 08234

 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make updates, we will revise the "Last Updated" date at the top of this page and, where changes are material, notify you directly by email or through a prominent notice on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

 

Your continued use of our website or HVAC services after notification of any material changes to this Privacy Policy will be taken as your acknowledgment of those changes. If you have concerns about a specific update, please contact us before continuing to use our services.